My tracking says "Label Created" and hasn't moved. What should I do?Updated a day ago
"Label Created" means your order is packed and the shipping label is printed, but the carrier hasn't scanned it yet. It can take the carrier 3-5 business days to pick up and scan a package, so tracking may look stuck even though it's on its way.
If there's still no movement after 5 business days, email [email protected] with your order number (or tap Contact Support in chat) and we'll look into it and reship if needed.