Shipping & Customer Support
Got questions about delivery times, tracking your order, or reaching our team? Find fast answers below on how we ensure your supplements arrive fast, hassle-free, and supported every step of the way.
What should I do if I see multiple charges on my credit card?
If you notice multiple charges on your credit card for a single order, please don't worry. These charges are usually authorization holds, not completed transactions. Our payment system might place these holds if there are mismatches in billing inform
Where does Menerals ship and how long does delivery take?
Orders ship from the USA within 48 hours and arrive in 5-7 business days (US only). Your first subscription order ships free; each renewal after that has an $8 shipping fee.
How do I contact Menerals customer service?
You can reach customer support via email at [email protected] or through the contact form on our official website (menerals.com).
How do I track my order?
You will receive a shipping confirmation email with a tracking link within 48 hours of ordering. Delivery typically takes 5-7 business days within the USA. No tracking email after 2 business days? Check your spam folder, then email [email protected]
Can I change or cancel my order after placing it?
We ship fast (within 48 hours), so email [email protected] with your order number right away. If your order has not shipped yet, we can update the address, edit it, or cancel it. Once shipped, we cannot reroute it, but the 90-day guarantee has you co
My tracking says delivered, but I have not received my package.
Carriers sometimes scan packages as delivered a day or two early. Check your mailbox, porch, and with neighbors or household members; most packages turn up within 48 hours. Still missing? Email [email protected] and we will make it right.
My order arrived damaged or is missing an item.
Email [email protected] with your order number and a quick photo of what arrived, and we will send a replacement right away.
Do you ship internationally?
Not yet. Menerals currently ships within the United States only.
Do you offer special discounts for first responders or military?
Yes. U.S. military, veterans, first responders, and their families get 15% off their first order ($44 min) by verifying through GovX ID at menerals.com/pages/hero-discounts.
My tracking says "Label Created" and hasn't moved. What should I do?
Label Created means your order is packed and waiting for the carrier's first scan, which can take 3-5 business days. No movement after 5 business days? Contact us with your order number.
I bought Menerals on Amazon. Can you help with my order?
Amazon orders are handled by Amazon. Please contact Amazon via Your Orders for tracking, returns, or refunds.
I got a text from "Sam" at Menerals. Is that real?
Yes. Sam is your 1:1 Menerals performance coach, a real person who texts after you order to help you get started. iPhone (iMessage) only for now; reply STOP to opt out.