HSA/FSA Payments
Pay with pre-tax HSA/FSA funds through Flex, on one-time orders and subscriptions.
Can I use my HSA/FSA at Menerals?
Yes. Menerals works with Flex so you can pay with your HSA or FSA card.
What are HSA and FSA accounts, and what's the difference?
An HSA (Health Savings Account) and an FSA (Flexible Spending Account) both let you set aside pre-tax money for qualified health expenses, so using them is like getting a built-in 30% discount on eligible purchases.
How do I pay with my HSA/FSA card using Flex at Menerals?
Add items to your cart and proceed to checkout.
Do my HSA/FSA funds expire?
It depends on the account.
What is a Letter of Medical Necessity (LMN)?
A Letter of Medical Necessity (LMN) is documentation from a licensed provider confirming that a product helps treat or manage a specific medical condition.
How do I get a Letter of Medical Necessity (LMN)?
Flex facilitates a chat-based consultation directly at checkout.
Can I use my HSA/FSA for a subscription?
Yes, it just works a little differently.
How do I get reimbursed for a subscription order?
Four quick steps: Pay with a standard payment method (any credit or debit card) at checkout.
Do I submit every recurring purchase for reimbursement, or can I send them all at once?
Either works.
Where do I find my itemized receipt and LMN?
Both are emailed to you after your purchase. You can also download them anytime at withflex.com/portal. Sign in with the email you used at checkout. Didn't get them? Check your spam folder first, then email [email protected].
How long does HSA/FSA reimbursement take?
It depends on your HSA/FSA administrator, and reimbursement can take several weeks. Check your plan's rules before you submit.
My HSA/FSA card was declined. What now?
Declines are almost always caused by a low balance, so check your balance with your HSA/FSA administrator first. If your account doesn't cover the full amount,
My HSA/FSA claim was denied. What should I do?
First, confirm eligibility with your HSA/FSA administrator. Employer FSAs sometimes have stricter rules than HSAs. If you think the denial is wrong, or your adm
Who do I contact for HSA/FSA help?
It depends on the question: Your Letter of Medical Necessity, itemized receipts, claim documents or a charge discrepancy: Flex at [email protected] or withfl
I already ordered with a regular card. Can I still use my HSA/FSA?
Possibly. Claims are easiest with a Flex itemized receipt, so contact Menerals support at help.menerals.com/en-US/contact with your order number and we'll point